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Customer Insight & New Technology

Customer Insight & New Technology

Posted by Miles Horn on 9th Feb 2022

We are starting to see more tree workers seeking work gear, but also...showing us what they've got too.  I had a regular customer come in recently and as we were discussing things he says he wants to show me some new gear.  He brings it in the front door.  It's in a small yellow bag.  He pulls THIS helmet out and sets it on my desk.  Right out the gate I am not trying to hide how impressed I am.  The front visor bumps up retreating from view.  The ear muffs are adjustable; not just forward and back, but in and out.  They can be in use, or you can have them actually retreat into the upper rear of the helmet completely freeing up your ears.  I'm shocked.  I'm playing with the mechanism.  He's excited.  I'm excited.  He shows me this video on his phone of a guy that had a branch penetrate the outer layer of this helmet, shockingly.  It went through the outside, but this helmet has multiple safety layers.  It looks stylish too.  You can even be mic'ed in with others wearing headsets or Protos helmets.  I look online and they're available in a range of stylish colors.  He says you can buy safety glasses that clip in and retreat up into the helmet too.  The clip for it is up in the front of the hard hat for the expansion.  The technology coming in for the engineers of 2020, is now coming in for tree workers of today.  I've looked through catalogues of anodized climbing gear that's enough to make me convinced that if I was in the industry I would be confident to live in the gear I would be buying.  This is all to say that we want to sell you specialized climbing gear, but you have to bring your specialized needs in and talk to us.  This great customer showed me something cool, and in the near future Sierra Safety will have some new gear in for him to go with that Protos climbing helmet.